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How to Improve Customer Service Over the Phone

  Attentive customer service can either build or break your company’s relationships. If things are going well, good interactions help strengthen ties.. But the same goes for difficult calls. When someone calls with a complaint, being able to fix the problem with great customer service has the power to repair your connection—and possibly make them […]

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Posted In: Business Advice, Phones

5 Ways ETD Leads the Way for Cloud Business Phones

  Whether your team is on-the-go or working from home, a new Cloud PBX solution can help get everyone set up for success. Moving at the speed of business today means being able to take calls anywhere, at any time. A modern telecommunications system can help your company stay ahead of the curve—and keep your […]

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Posted In: Phones, VoIP Systems

New Allworx Softphone Leads the Way for Remote Work

  As more teams embrace remote working, it's only natural for companies to analyze their communications setups. Without a softphone solution, it can be difficult or even impossible to manage calls and messages away from the standard office setting. That’s why we’re proud to introduce the new Allworx Softphones to our clients and other organizations. […]

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Bring Your Office Phones Home with Hosting Services

  You’ve gotten used to working with your business phone systems at the office, but what happens when you need to work from home? Or if you have team members who can’t come into the office? Do they have to take a sick-day because their kids feeling under the weather? Well, not necessarily. If you […]

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Improving Customer Satisfaction with Every Phone Call

  Your first impression makes a big impact on just about any relationship, from first dates to job interviews, and especially customer interactions. We all know we only have one chance to make that moment count. But what happens when your first impression happens during a phone call? You only have your voice to rely […]

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Upgrade Options for Allworx Business Phone Systems

  How your company communicates makes a big difference for your bottom line. Typically, the more responsive you are, the better your relationships will be. Your prospective customers and clients want to know that you’ll be easy to reach whenever they have a question, and a quick review of your current phone systems can help […]

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4 Call Recording Tactics that Build Business

  When we’re on the phone and on hold, the voice that tells us “your call may be monitored or recorded” is pretty familiar. We’ve all heard the phrase before, but have you really stopped to think about what call recording could do for your own business? 4 Reasons Why Companies Use Call Recording While […]

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Allworx and Verge IP Phone Features Recap

  Upgrading your communications equipment can be a challenging decision for any company. You want a user-friendly solution that’s also robust enough to handle your day-to-day operations. That’s why we’re proud to offer our clients a variety of business phone systems. When we learn a little more about your needs, we’ll be able to match […]

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What to Expect from Cloud PBX Providers

  Your company has specific practices in place to help your team work together and connect with clients. Communication is a key part of that collaboration. Your employees schedule conference calls and have to be ready to answer client questions all throughout the day. So is your business phone system working like it should? If […]

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Effective On Hold Scripts for a Better Customer Experience

  We’ve all heard the standard, run-of-the-mill on hold message before: “Thank you for holding. Your call is very important to us. One of our representatives will be with you shortly…” But is that really the best way to connect with your customers? Moreover, is it benefitting your business? Switching to a more personal and […]

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