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4 Call Recording Tactics that Build Business

  When we’re on the phone and on hold, the voice that tells us “your call may be monitored or recorded” is pretty familiar. We’ve all heard the phrase before, but have you really stopped to think about what call recording could do for your own business? 4 Reasons Why Companies Use Call Recording While […]

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What to Expect from Cloud PBX Providers

  Your company has specific practices in place to help your team work together and connect with clients. Communication is a key part of that collaboration. Your employees schedule conference calls and have to be ready to answer client questions all throughout the day. So is your business phone system working like it should? If […]

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Effective On Hold Scripts for a Better Customer Experience

  We’ve all heard the standard, run-of-the-mill on hold message before: “Thank you for holding. Your call is very important to us. One of our representatives will be with you shortly…” But is that really the best way to connect with your customers? Moreover, is it benefitting your business? Switching to a more personal and […]

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4 Benefits of Switching to Video Conferencing

Upgrading your company’s telecommunication solutions should make work easier, not harder. That’s why the best technology works like common sense. It easily blends into your current setup and elevates your team’s overall process. Video conferencing has been on rise for exactly those reasons. If your company hasn’t made the switch, it might be time to […]

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5 Simple Ways to Improve Your Phone Etiquette

  Knowing how to answer the phone isn’t just a requisite for call center professionals and receptionists. Today, everyone needs to have this skill. Phone etiquette for your business helps establish a sincere connection with your customers and clients. That first impression can go a long way to build your relationships. How to Answer the […]

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