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How to Improve Customer Service Over the Phone

  Attentive customer service can either build or break your company’s relationships. If things are going well, good interactions help strengthen ties.. But the same goes for difficult calls. When someone calls with a complaint, being able to fix the problem with great customer service has the power to repair your connection—and possibly make them […]

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Posted In: Business Advice, Phones

5 Ways ETD Leads the Way for Cloud Business Phones

  Whether your team is on-the-go or working from home, a new Cloud PBX solution can help get everyone set up for success. Moving at the speed of business today means being able to take calls anywhere, at any time. A modern telecommunications system can help your company stay ahead of the curve—and keep your […]

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Posted In: Phones, VoIP Systems

3 Common Office Tech Errors—and How to Fix Them

  When it comes to your company’s technology, reliability should be the name of the game. Having the right solutions in place helps everyone stay on track. After all, it’s not just about productivity—you also want to keep morale up. Constantly trying to navigate IT setbacks gets old fast. Why not solve them once and […]

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How to Find the Best Telecomm Company for Your Business

  Business communications change every year. That's why teams need to be aware of the new possibilities that technology can provide. Staying nimble in an unpredictable market helps ensure that you stay ahead of the competition, and working with a trusted telecommunications company helps you find the right solutions for how you do business. Get […]

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Bring Your Office Phones Home with Hosting Services

  You’ve gotten used to working with your business phone systems at the office, but what happens when you need to work from home? Or if you have team members who can’t come into the office? Do they have to take a sick-day because their kids feeling under the weather? Well, not necessarily. If you […]

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Improving Customer Satisfaction with Every Phone Call

  Your first impression makes a big impact on just about any relationship, from first dates to job interviews, and especially customer interactions. We all know we only have one chance to make that moment count. But what happens when your first impression happens during a phone call? You only have your voice to rely […]

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Upgrade Options for Allworx Business Phone Systems

  How your company communicates makes a big difference for your bottom line. Typically, the more responsive you are, the better your relationships will be. Your prospective customers and clients want to know that you’ll be easy to reach whenever they have a question, and a quick review of your current phone systems can help […]

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Is Business Fiber Optic Internet Worth the Investment?

    When you’re considering a new investment for your business, it’s normal to feel a little apprehensive—especially with technology. No one wants to get talked in to adopting a setup that’s more robust than what they actually need. That’s part of the reason why fiber optic cable is such a hot topic. Fiber Cable […]

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4 Call Recording Tactics that Build Business

  When we’re on the phone and on hold, the voice that tells us “your call may be monitored or recorded” is pretty familiar. We’ve all heard the phrase before, but have you really stopped to think about what call recording could do for your own business? 4 Reasons Why Companies Use Call Recording While […]

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Allworx and Verge IP Phone Features Recap

  Upgrading your communications equipment can be a challenging decision for any company. You want a user-friendly solution that’s also robust enough to handle your day-to-day operations. That’s why we’re proud to offer our clients a variety of business phone systems. When we learn a little more about your needs, we’ll be able to match […]

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Posted In: Phones
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