Just about any major company or brand has an automated attendant system in place. So we’re all familiar with the process on the “caller” end of things. But in terms of adding an auto attendant to your own company’s phone system, the options and best use practices aren’t always clear. There are basically endless […]
Communication is a key part of any company. You obviously need to relay information and answer questions for your clients. But it’s also about having good dialogues with your team. Now that remote work is becoming more and more common, a lot of business owners are realizing it’s time to get everyone the tools […]
Being able to work with a quality headset goes far beyond just keeping your hands free while you work. The right audio quality can improve call satisfaction for both your customers and your team members. Plus, a well-designed headset is a must-have for comfort and all-day wear. For all of those reasons and more, […]
Attentive customer service can either build or break your company’s relationships. If things are going well, good interactions help strengthen ties.. But the same goes for difficult calls. When someone calls with a complaint, being able to fix the problem with great customer service has the power to repair your connection—and possibly make them […]
Your first impression makes a big impact on just about any relationship, from first dates to job interviews, and especially customer interactions. We all know we only have one chance to make that moment count. But what happens when your first impression happens during a phone call? You only have your voice to rely […]
