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Slow Internet Solutions: WiFi Access Point vs Range Extender

  No matter the industry, one of the staples for doing business is having a reliable internet connection. Whether your team needs to check online orders, schedule video conference calls, or respond to customer email inquiries, we can’t afford to watch our internet access go down. Slow internet means slower work days and productivity, which […]

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Posted In: Business Advice, Cabling

Improving Customer Satisfaction with Every Phone Call

  Your first impression makes a big impact on just about any relationship, from first dates to job interviews, and especially customer interactions. We all know we only have one chance to make that moment count. But what happens when your first impression happens during a phone call? You only have your voice to rely […]

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Posted In: Business Advice, Phones

3 Telecom Solutions to Give Your Company Next Year

  As business owners get ready to close out the year—and their expense reports—it’s often worth looking at a few different telecommunications upgrades. Getting a more streamlined system for your business phones, making the switch to a cloud-based platform, or investing in solid on-site security are all good options. When you take a closer look […]

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Posted In: Business Advice

How to Use Your Shoplifting Surveillance Video Evidence

  Installing a video surveillance system is a smart call when you’ve been dealing with ongoing retail shrinkage or other security issues. That’s because cameras work as both a shoplifting deterrent and a crucial tool for bringing your case to your local law enforcement professionals. Ideally, the surveillance cameras themselves will be enough to make […]

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Liven Up Your Office Holiday Party with a New Twist!

  Planning your company’s holiday party shouldn’t be a source of stress. You just need a little inspiration to start thinking outside of the box. Whether you want a change of pace or need an entire change of scenery, these office party ideas are sure to help. Twists on the Traditional Holiday Party There’s nothing […]

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Posted In: Business Advice

6 Strategies for Boosting Your Small Business Holiday Sales

  During the holiday shopping season, figuring out how to get in touch with new customers is more important than ever. That’s because about 20 percent of annual retail sales happen in just a few weeks. Paying attention to some of these tactics can help small business retailers end the year strong. 1. Create relevant […]

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Posted In: Business Advice, EAS

4 Call Recording Tactics that Build Business

  When we’re on the phone and on hold, the voice that tells us “your call may be monitored or recorded” is pretty familiar. We’ve all heard the phrase before, but have you really stopped to think about what call recording could do for your own business? 4 Reasons Why Companies Use Call Recording While […]

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Posted In: Business Advice, Phones

What to Expect from Cloud PBX Providers

  Your company has specific practices in place to help your team work together and connect with clients. Communication is a key part of that collaboration. Your employees schedule conference calls and have to be ready to answer client questions all throughout the day. So is your business phone system working like it should? If […]

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Posted In: Business Advice, Phones

Effective On Hold Scripts for a Better Customer Experience

  We’ve all heard the standard, run-of-the-mill on hold message before: “Thank you for holding. Your call is very important to us. One of our representatives will be with you shortly…” But is that really the best way to connect with your customers? Moreover, is it benefitting your business? Switching to a more personal and […]

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Posted In: Business Advice, Phones
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