Every company relies on great customer and client satisfaction. Once you get that initial business, encouraging brand loyalty is always the next step. Part of that relates to building a solid team. Another aspect is having the right systems in place to streamline your day-to-day operations. For that, communication is key. Although lots of […]
Your first impression makes a big impact on just about any relationship, from first dates to job interviews, and especially customer interactions. We all know we only have one chance to make that moment count. But what happens when your first impression happens during a phone call? You only have your voice to rely […]
As business owners get ready to close out the year—and their expense reports—it’s often worth looking at a few different telecommunications upgrades. Getting a more streamlined system for your business phones, making the switch to a cloud-based platform, or investing in solid on-site security are all good options. When you take a closer look […]
We’ve all heard the standard, run-of-the-mill on hold message before: “Thank you for holding. Your call is very important to us. One of our representatives will be with you shortly…” But is that really the best way to connect with your customers? Moreover, is it benefitting your business? Switching to a more personal and […]
