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How to Improve Customer Service Over the Phone

  Attentive customer service can either build or break your company’s relationships. If things are going well, good interactions help strengthen ties.. But the same goes for difficult calls. When someone calls with a complaint, being able to fix the problem with great customer service has the power to repair your connection—and possibly make them […]

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Posted In: Business Advice, Phones

5 Ways ETD Leads the Way for Cloud Business Phones

  Whether your team is on-the-go or working from home, a new Cloud PBX solution can help get everyone set up for success. Moving at the speed of business today means being able to take calls anywhere, at any time. A modern telecommunications system can help your company stay ahead of the curve—and keep your […]

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Posted In: Phones, VoIP Systems

The Missing Piece to Your Security System: Video Verification

  The benefits of having a security system are widely known, and many properties already have some type of solution in place for restricting who can have access to their building. The same goes for home security systems. It feels good knowing that your property has an alarm system in case someone shows up uninvited. […]

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Posted In: Surveillance

3 Common Office Tech Errors—and How to Fix Them

  When it comes to your company’s technology, reliability should be the name of the game. Having the right solutions in place helps everyone stay on track. After all, it’s not just about productivity—you also want to keep morale up. Constantly trying to navigate IT setbacks gets old fast. Why not solve them once and […]

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Posted In: Business Advice

How to Find the Best Telecomm Company for Your Business

  Business communications change every year. That's why teams need to be aware of the new possibilities that technology can provide. Staying nimble in an unpredictable market helps ensure that you stay ahead of the competition, and working with a trusted telecommunications company helps you find the right solutions for how you do business. Get […]

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Posted In: Business Advice

New Allworx Softphone Leads the Way for Remote Work

  As more teams embrace remote working, it's only natural for companies to analyze their communications setups. Without a softphone solution, it can be difficult or even impossible to manage calls and messages away from the standard office setting. That’s why we’re proud to introduce the new Allworx Softphones to our clients and other organizations. […]

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Posted In: Business Advice, Phones

6 Ways to Strengthen Your Retail Loss Prevention Efforts

  Companies of all shapes and sizes work hard to protect their margins. While we can’t predict or prevent the unexpected, there are certain steps business owners should consider to better address their loss prevention efforts. It’s a sad fact that theft happens on both small and large scales. For retail locations, paying attention to […]

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Fiber Cabling and the Future of Business Connectivity

  The days of dial-up internet are long behind us, and other iterations of internet cabling are also on the way out. But it can still be challenging to know what sort of internet solution makes the most sense for your budget and usage needs—especially for business and commercial settings. Some sites will utilize special […]

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Posted In: Business Advice, Cabling

Video Conference Psychology: How to Improve Communication

  Despite being a great communication tool, video conferencing doesn’t always feel natural. Sure, unlike phone calls, we have the benefit of reading facial expressions. But that doesn’t necessarily make the situation any easier. Video calls are still pretty different than our normal face-to-face conversations. On the one hand, video calls seem to address our […]

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Posted In: Business Advice

Bring Your Office Phones Home with Hosting Services

  You’ve gotten used to working with your business phone systems at the office, but what happens when you need to work from home? Or if you have team members who can’t come into the office? Do they have to take a sick-day because their kids feeling under the weather? Well, not necessarily. If you […]

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Posted In: Business Advice, Phones
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