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On May 25th, 2021

Softphone Solutions: How to Create Flexible Work Environments

remote worker using a business softphone solution on a laptop at home


Productive workdays shouldn’t be reserved for the typical office environment. With the big jump in remote work, more and more companies are realizing that they need better options for staying on track. Having a desktop phone system is great when working onsite, but that’s not the only way to get the job done.

Some people will find that taking business calls in the car on their cell is pretty much all they need. Of course, every team and industry is different. And odds are, you and your employees don’t exactly want to use your cell phone for business if you’re working remotely for an entire day, or entire weeks at a time. Fortunately, that’s why softphones exist.

How Business Softphones Work

There are all types of scenarios for remote work. On the one hand, that might mean you’ve made the switch and are working from home full-time. Or it could be related to traveling and working from your laptop out of a hotel room. Either way, you’re probably relying on the internet for a lot of tasks.

Softphones are neat because it all happens from an internet connection. Your company’s onsite location and VoIP phone solutions basically transfer all of the call management features from the office to your remote location. It’s the same business phone system you’re already comfortable using. But now it’s accessible anywhere you go.

Because softphone solutions work as a sort of online platform, your laptop computer screen will look just like it would at your office desk. This means call team members would be able to carry on any of their daily functions even while working remotely. In a way, it’s not even that softphones themselves are a new telecommunications upgrade for your company. They function more as a natural extension of the business phones and VoIP systems you already have in place.

Call Management with Your Remote Work Process

Most people are able to get into a rhythm and maintain their workflow pretty easily at the office. In order to help your team members stay on track outside of the office, though, it helps when you can offer them those same systems in their remote settings. The software that softphones use will mirror the same type of setup that you have in your corporate space. So really, the call management process doesn’t have to be any different.

You can still take and make calls, politely put callers on hold, transfer calls to other team members, and more. There’s no reason to compromise on any of these features, especially when you have a softphone provider that’s built a truly streamlined system..

Our company chooses to offer Allworx phones because their entire line of business communications solutions are designed with the end-user in mind. Having an intuitive call management process is incredibly important for productivity. Not to mention, if you’re a busy call center, you want to be able to track your metrics and call performance. Allworx is great because their solutions are scalable. Whether you have a smaller team that alternates between remote work and coming into the office, or a larger team that’s spread across cities or states, there are plenty of telecommunications solutions to explore.

Questions About Business Softphones? We Can Help!

The best business technology needs to simplify the way you work—not complicate things. Let our team at Enhanced Telecommunications and Data create the right end-to-end solution. We work with companies of all sizes and in just about any type of industry. If your headquarters are in Idaho or Eastern Oregon, we’d love to connect. Please send us a message and let us know what challenges are on your mind. Then we’ll schedule a time to talk!

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