While email, chat messages, and snail mail each have their own pros and cons, the benefits of being able to communicate over the phone can never be replaced. Business organizations across all industries rely on telephone services to connect with clients and customers on a more personal level, and the technology has always been extremely useful. Yet there is still room for improvement. That’s how our team can help!
Enhanced Telecommunications & Data proudly partners with the Allworx solutions for VoIP communications systems, IP phones, softphones, and more. There are plenty of ways to upgrade your business phones to be more efficient.
The Latest Allworx Business Phone Solutions
Combining different Allworx tools for productivity, security, and data analysis gives teams the power to work smarter and streamline their operations with integrated technology. These are just a few of the challenges that a new telecomm system can solve.
1. MOBILITY
Today’s workforce is no longer restricted to a single, commercial office setting. Customer service reps can work remotely from a home office and other professionals have the option to take work calls while on-the-go. Allworx Reach lets you use a smartphone instead of a desk phone for complete mobility. It also hides your personal number for security.
2. DESKTOP INTEGRATION
Productivity gets a big boost when your business phones and desktop computers are able to work together. Allworx Interact Professional allows teams to utilize PC-based call management solutions along with third-party apps. Then you can activate one-click dialing from your computer, along with plenty of other convenient call functions too!
3. CALL CENTER
Allworx offers scalable solutions with their call center functions. Teams can stay organized by managing incoming calls with up to 10 distinct queues with Allworx Automatic Call Distribution. The call distribution style is customizable too. You can assign calls in a linear fashion for representatives, round-robin circle pattern, ring-all, or the longest caller idle time. Supervisors will also have the ability to help team members in real-time with a “whisper mode.”
4. MULTI-SITE SUPPORT
Larger organizations can collect big savings by utilizing the Allworx Advanced Multi-Site system. With a single VoIP solution, you can connect up to 2,000 extensions across as many as 100 locations. There’s no need to bother with multiple setups when Allworx lets you unite everyone on the same software. It’s great for extension dialing, as well as general collaboration.
5. ANALYTICS
Call centers in particular benefit from working with Allworx technology because the solutions allow you to easily track individual status reports and call traffic. The system captures details on just about all types of performance metrics. The Allworx View software can even produce graphical charts to identify key areas for improvement.
6. SECURITY & BACKUP
Last but not least, organizations need strong system security to help ensure that all of their company digital content and client information stays protected. Once again, Allworx can help. Let our team show you how!
Ready to Improve Your Workflow? We Can Help!
Enhanced Telecommunications and Data has been serving organizations throughout Idaho for more than 30 years. We design and implement Allworx solutions for teams of all sizes.
Over the years, as the technology has evolved, so have we. We’re always ready to work with new clients to upgrade their process. If you’re ready to upgrade your company’s suite of Allworx products—or even if you’re looking to adopt their solutions for the first time—let’s schedule a call to discuss your options. Just send us a message to let us know what’s missing for your workflow. Then we can help you fill in the gaps!
