Customer interactions play a crucial role in business, and every moment counts. That’s why optimizing the customer experience is so valuable. One exchange can make or break a transaction, not to mention the sequence of referrals that might come from a positive exchange. For that, your business telephone system is key. When you have the […]
Attentive customer service can either build or break your company’s relationships. If things are going well, good interactions help strengthen ties.. But the same goes for difficult calls. When someone calls with a complaint, being able to fix the problem with great customer service has the power to repair your connection—and possibly make them […]
Your first impression makes a big impact on just about any relationship, from first dates to job interviews, and especially customer interactions. We all know we only have one chance to make that moment count. But what happens when your first impression happens during a phone call? You only have your voice to rely […]
