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Effective On Hold Scripts for a Better Customer Experience

  We’ve all heard the standard, run-of-the-mill on hold message before: “Thank you for holding. Your call is very important to us. One of our representatives will be with you shortly…” But is that really the best way to connect with your customers? Moreover, is it benefitting your business? Switching to a more personal and […]

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Posted In: Business Advice, Phones
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