We’ve all heard the standard, run-of-the-mill on hold message before: “Thank you for holding. Your call is very important to us. One of our representatives will be with you shortly…” But is that really the best way to connect with your customers? Moreover, is it benefitting your business? Switching to a more personal and […]
Upgrading your company’s telecommunication solutions should make work easier, not harder. That’s why the best technology works like common sense. It easily blends into your current setup and elevates your team’s overall process. Video conferencing has been on rise for exactly those reasons. If your company hasn’t made the switch, it might be time to […]
Knowing how to answer the phone isn’t just a requisite for call center professionals and receptionists. Today, everyone needs to have this skill. Phone etiquette for your business helps establish a sincere connection with your customers and clients. That first impression can go a long way to build your relationships. How to Answer the […]
